Refund and Cancellation Policy

Last Updated: 02-09-2026
Effective For: www.olelectronics.com (Olatus Systems Private Limited) (“we,” “us,” or “our”)
Jurisdiction: Guwahati, Assam, India

1. Introduction

Thank you for choosing Olatus Systems Private Limited. We are committed to providing a transparent and fair refund and cancellation process across all our services, including eCommerce products, digital downloads, online courses (LMS), membership subscriptions, forum access, and blog content.

This policy outlines the terms under which refunds, returns, exchanges, and cancellations may be processed. By using our platform, you agree to the terms described herein. Please read this policy carefully before making a purchase.

Note: This policy is applicable to customers residing in Guwahati, Assam, India. Certain provisions may vary based on applicable local consumer protection laws.

2. Scope of Policy

This policy applies to:

✅ Physical products sold via our eCommerce store
✅ Digital products (e-books, templates, software, media files)
✅ Online courses and educational content (LMS)
✅ Membership subscriptions and recurring access plans
✅ Premium forum features or paid community access
✅ Customized or personalized orders

Free content (e.g., public blog posts, open forum discussions) is not eligible for refunds as no payment is required for access.

3. General Return & Refund Principles

3.1 Return Request Window

Physical Products: Return requests must be submitted within 48 hours of delivery. Requests received after this window may not be accepted unless required by applicable law.
Digital Products, Courses & Memberships: Refund requests must be submitted within 7 days of purchase or access, subject to the specific conditions outlined in Sections 5–7.

3.2 Eligibility Criteria

To qualify for a refund or exchange, the following conditions must be met:

The product/service is unused, unaltered, and in its original condition (for physical items).
Original packaging, tags, accessories, and proof of purchase (invoice/receipt) are included.
The request is not for a product explicitly marked as “non-refundable” at the time of purchase.
For digital/access-based products, the content has not been substantially consumed, downloaded, or accessed beyond a reasonable trial period.

3.3 Non-Refundable Items

The following are generally not eligible for refunds unless required by law:

Customized, personalized, or made-to-order products
Digital products once downloaded, streamed, or accessed
Online courses where >20% of content has been completed or certificates issued
Membership fees for periods already accessed or utilized
Gift cards, vouchers, or promotional credits
Products damaged due to customer misuse, neglect, or unauthorized modification

4. Physical Products: Returns, Exchanges & Damages

4.1 Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

Record an unboxing video clearly showing the packaging, product condition, and any visible damage.
Contact our support team within 48 hours of delivery with:
- Order number
- Unboxing video or clear photographs
- Description of the issue
Upon verification, we will offer a replacement, repair, or full refund at our discretion.

4.2 Missing Items

If items are missing from your order:

Share an unboxing video showing the received contents.
Notify us within 48 hours of delivery.
We will investigate with our logistics partner and, if confirmed, issue a refund or dispatch the missing item(s) at no additional cost.

4.3 Wrong Product Ordered (Customer Error)

If you ordered the incorrect item and wish to exchange:

Return shipping costs for both the original and replacement item are the customer’s responsibility.
The item must be unused, in original packaging, and returned within the 48-hour window.
Contact support for return authorization and instructions.

4.4 Return Shipping Costs

Returns due to our error (damaged, defective, or wrong item): We cover return shipping.
Returns due to customer preference or error: Customer bears return shipping costs.
We recommend using a tracked, insured courier service for all returns.

4.5 Parcel Rejection or Non-Acceptance

If a dispatched parcel is rejected or refused by the customer:

A deduction of 2× the original shipping charge (forward + reverse logistics) will apply.
An additional 10% of the product value may be deducted as a handling/packing fee.
Any remaining balance will be refunded to the original payment method.

5. Digital Products & Downloads

5.1 Refund Eligibility

Due to the immediate and non-tangible nature of digital goods:

Refunds are only considered if:
- The file is corrupted, inaccessible, or materially different from the product description.
- The request is made within 72 hours of purchase and before substantial use.
Once a digital product is downloaded, streamed, or accessed, it is generally non-refundable.

5.2 Access Issues

If you experience technical difficulties accessing your purchase:

Contact support with your order details and error description.
We will provide replacement access or a refund if the issue cannot be resolved.

6. Online Courses & LMS Content

6.1 Course Refund Policy

A 7-day cooling-off period applies from the date of enrollment.
Refunds are eligible only if:
- Less than 20% of course content has been accessed or completed.
- No certificate, assessment credit, or downloadable completion resource has been issued.
Requests must be submitted via email with order details and reason.

6.2 Course Cancellation by Olatus Systems Private Limited

If we cancel a course due to unforeseen circumstances:

You will receive a full refund or credit toward an alternative course of equal value.
Notification will be provided at least 7 days in advance where possible.

7. Memberships & Subscriptions

7.1 Cancellation Process

Members may cancel auto-renewing subscriptions at any time via their account dashboard or by contacting support.
Cancellation takes effect at the end of the current billing cycle; no partial refunds are provided for unused time within a paid period, unless required by law.

7.2 Refund Eligibility

Refunds for membership fees are considered only within 7 days of initial purchase or renewal, provided:
- Premium features have not been substantially used.
- No exclusive content, downloads, or community benefits have been accessed.
Prorated refunds are not standard but may be offered at our discretion in exceptional circumstances.

7.3 Free Trials

If a paid membership follows a free trial, you must cancel before the trial ends to avoid charges.
No refunds are provided for charges incurred after trial conversion.

8. Customized & Personalized Orders

8.1 Order Cancellation

Orders for custom-printed, engraved, or personalized products cannot be canceled once production has commenced, due to non-resalable nature and incurred production costs.
Please review all customization details carefully before confirming your order.

8.2 Undeliverable Custom Orders

If a customized shipment cannot be delivered due to incorrect address or courier failure:
- We will attempt redelivery via an alternative service.
- The product will not be accepted for return or refund unless damaged during transit (with video evidence).

9. Delayed Deliveries & Courier Issues

Standard delivery timelines are estimates and not guaranteed.
For delays exceeding 15 days beyond the estimated dispatch date:
- Contact support with your order number.
- We will liaise with the courier to investigate and resolve.
Refunds for courier-related delays are considered case-by-case and only if the delay is attributable to our logistics partner and results in material loss.

10. Refund Processing & Timeline

10.1 Inspection & Approval

Returned physical items will be inspected within 3–5 business days of receipt.
You will be notified via email of the approval or rejection of your refund request.

10.2 Refund Method & Timing

Approved refunds will be processed to the original payment method within 7 business days.
Bank processing times may cause additional delays (typically 5–10 business days depending on your financial institution).
For digital refunds or account credits, processing is usually completed within 24–48 hours.

10.3 Partial Refunds

Partial refunds may be issued when:

Only part of an order is returned or eligible.
A product is returned with missing accessories or packaging.
A restocking fee applies (clearly disclosed at time of purchase).

11. How to Initiate a Return or Refund Request

Log in to your account and navigate to “Order History” or “Support”.
Select the relevant order and click “Request Return/Refund”.
Provide:
- Order number
- Reason for request
- Supporting evidence (unboxing video, photos, error screenshots)
Submit the request. Our support team will respond within 1–2 business days.

Alternative Contact:
📧 Email: support@olelectronics.com
📞 Phone: +91 6900105606
🕒 Support Hours: Monday–Saturday, 10:00 AM – 2:00 PM IST

12. Exceptions & Limitations

We reserve the right to deny refunds for:
- Claims submitted beyond the stipulated timeframes.
- Products showing signs of use, wear, or customer-induced damage.
- Fraudulent, abusive, or repeated return requests.
All decisions regarding refund eligibility are final, subject to applicable consumer protection laws.

13. Policy Updates

We may update this Refund & Cancellation Policy periodically to reflect changes in our services, legal requirements, or operational practices.

Updated versions will be posted on this page with a revised “Last Updated” date.
Continued use of our platform after changes constitutes acceptance of the revised policy.
For material changes, we may provide additional notice via email or platform notification.

14. Governing Law & Dispute Resolution

This policy shall be governed by and construed in accordance with the laws of Guwahati, Assam, India.
Any disputes arising from this policy shall first be addressed through our customer support team.
If unresolved, disputes may be submitted to the appropriate consumer grievance forum or court of competent jurisdiction in Guwahati, Assam, India.

15. Contact Information

Olatus Systems Private Limited
House No: 346, 1st Floor, Police Station, Zoo-Narengi Rd, opp. Barista Cafe and Geetanagar, Ambikagirinagar,
Guwahati, Assam 781024, India]

📧 Email: support@olelectronics.com
📞 Phone: +91 6900105606
🌐 Website: www.olelectronics.com
🕒 Support Hours: Monday–Saturday, 10:00 AM – 2:00 PM IST

For urgent matters related to orders or refunds, please include your order number in all communications to expedite resolution.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.